- Where can I find details for my PowerMetrics plan?
- Does PowerMetrics include a free trial?
- How can I get more of the resources I use the most without upgrading my plan?
- Is there a limit on the number of rows of data I can ingest/hour?
- What are Viewer, Editor, and Contributor users?
- What happens if I reach my maximum editor users?
- What is a data service?
- What happens if I reach my maximum data services?
- What is meant by "stored data history" and "date range window"?
- How often does my data get updated?
- My needs have changed. How do I upgrade or downgrade my plan?
- How do I update my account information?
- Where can I find more information on payment?
- What happens if I cancel my PowerMetrics subscription?
- How do I delete my company account?
1. Where can I find details for my PowerMetrics plan?
To see details for all of our PowerMetrics pricing plans click the 
button in the left navigation sidebar and select Plan. The plan you’re currently on has a blue checkmark in the lower-right corner and the word "Current" displays beside the plan's name.
2. Does PowerMetrics include a free trial?
Yes! When you sign up for a PowerMetrics account, you get access to all our premium features for 30 days for free. When the trial period ends, you’ll be prompted to choose a paid plan.
An important note for our legacy PowerMetrics users: We’re updating our plans to bring you even more powerful metric-centric analytics. Starting in October 2025, all free PowerMetrics plans will transition to a 30-day trial of a paid plan—giving you access to our latest and greatest features. Your metrics, dashboards, goals, users, and other assets will be unaffected during the trial. When the trial ends, you’ll be asked to pick a paid plan to continue enjoying PowerMetrics.
If you have any questions or would like to speak to us about a custom plan, please reach out to success@klipfolio.com.
Note: If you also use Klips, your Klips plan will not be affected.
3. How can I get more of the resources I use the most without upgrading my plan?
We believe you should only pay for what you need. That’s why we offer add-ons for our most popular resources. You can see details for all of our options on your Plan page (accessed by clicking the button in the left navigation sidebar and selecting Plan).
For example, on the Plan page, you can buy additional users via the drop-down selector beside Users, and more metrics (10 at a time) and published views (25 at a time).
4. Is there a limit on the number of rows of data I can ingest/hour?
Yes. To respect fair use limits and enable optimum performance for all customers, we limit the number of rows of data that can be ingested per hour, per account. If you see this error message: “You have reached/exceeded the maximum data ingestion limit for your account”, go to this article for more information.
5. What are Viewer, Editor, and Contributor users?
When you add a user to your account they are automatically given the PowerMetrics Viewer role. This role enables them to view and share metrics and metric dashboards. If you want a user to be able to edit and create assets, assign them to the PowerMetrics Editor role. If you want a user to be able to view and share metrics and view, create, edit, share, and delete metric dashboards, assign them to the PowerMetrics Contributor role. Learn more about roles and permissions.
6. What happens if I reach my maximum editor users?
Depending on your plan, you may have a limit on the number of editor users allowed in your account. If you’ve reached the maximum number of editor users for your plan and want to add more, you can move from your legacy plan to a modern plan (our current plans allow you to select the number of users you require, with no differentiation between editor and view-only users) or purchase the Editor User Top-Up.
Alternatively, you can reduce the number of editor users by removing the editor role for users who don’t require that set of permissions. You manage users, roles, and permissions in the Account admin page.
To reduce editor users:
- Click the button in the left navigation sidebar and select Account. Then, on the left, click Roles.
- Select the PowerMetrics Editor role.
- Click Users to see a list of users that have been assigned to the editor role.
- Click Add or Remove Users.
- In the With Role box, select users for which you want to remove the editor role. After selecting them, click the left-pointing arrow to move them to the Without Role box.
- Click Save.
7. What is a data service?
Your data comes from data services. These include applications like Google Analytics and Facebook but also local files, files that are stored or shared in the cloud, and files that are accessed from FTP, SFTP, and SQL databases. The number of data services you can access may be limited depending on your pricing plan.
8. What happens if I reach my maximum data services?
Depending on your plan, you may have a limit on the number of data services you can access. If you see a message like the one below, you’ve reached your maximum number of data services. You can continue adding metrics for the data services you've connected to so far.
For access to more data services, purchase the Additional Data Services Top-Up or move from your legacy plan to a modern plan (all of our current plans include unlimited data services). Alternatively, you can make room for different services by removing one or more of the data services you're currently using.
To reduce the number of data services you’re using, you need to remove their associated data feeds. For example, if you want to remove connections to your LinkedIn Ads data service, go to your data feed list page (accessed from the left navigation sidebar, by clicking Data Feeds). Select all LinkedIn Ads data feeds from the list and click Delete. Note: Metrics that used the deleted data service will stop updating.
9. What is meant by "stored data history" and "date range window"?
All PowerMetrics plans include stored data history. We can store up to 10 years’ worth of data history. So, even if your data is no longer available from a service, you’ll be able to continue to analyze it in PowerMetrics. Note that sometimes metrics start with only a day’s worth of data (depending on the service). Rest assured, that as your data accumulates over time and your metrics grow, we’ll continue to collect and store it for you.
Regardless of which plan you’re on, we continue to collect data history for you. So, if you decide to upgrade, you’ll get immediate access to your accumulated history.
The date range window determines how much of your stored data history you can see at a time in your metrics and dashboards. All plans include a 3-year date range window.
Note: Date range window restrictions don’t apply to direct to warehouse, semantic layer, or dbt Semantic Layer metrics.
10. How often does my data get updated?
Depending on your plan, your data is refreshed (updated) at set intervals (as often as every 15 minutes - depending on your plan). The refresh interval rate may vary depending on the volume of your data and its complexity.
For direct to warehouse, semantic layer, and dbt Semantic Layer metrics, data is updated in PowerMetrics to align with the source data automatically via a webhook, or by using a cache expiry strategy, or manually on an as-needed basis.
11. My needs have changed. How do I upgrade or downgrade my plan?
You change plans on the Plan page, accessed by clicking the button in the left navigation sidebar and selecting Plan. Select the plan you're interested in, then click Continue to checkout. In the Confirm subscription changes dialog, click Confirm.
If you switch to a lower-priced plan, you may need to reduce the number of assets you're using, for example, the number of users, metrics, or published views.
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Users: If you downgrade and need to reduce users, click the button in the left navigation sidebar and select Users. Delete the required number of users, then return to the Plan page and select the lower-priced plan.
Note: If your plan includes limits on the allowable number of PowerMetrics Editor users, we recommend reducing usage by removing the editor role for each relevant user. Before removing their editor role, ask them to share their assets (for example, their metrics) with another PowerMetrics Editor user and grant them full editing access. - Metrics: If you downgrade and need to reduce the number of metrics in your account, click Metrics in the left navigation sidebar to open the Metric Library. Delete the required number of metrics, then return to the Plan page and select the lower-priced plan.
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Published views: If you downgrade and need to reduce the number of published views you’re using, open the relevant dashboard(s), click Share, and change the published view setting to No access (see below). After setting the required number of published views to “No access”, return to the Plan page and select the lower-priced plan.
12. How do I update my account information?
To update your account information, for example, your email address or company name, click the button in the left navigation sidebar and select Account > Company Info. Edit your information as needed.
13. Where can I find more information on payment?
Go here for answers to your payment questions.
14. What happens if I cancel my PowerMetrics subscription?
Admins can cancel the subscription from the Plan page by clicking Manage your bills > Cancel subscription.
If you cancel your subscription, it will remain active until the end of your paid billing period. After that, your access will end and your subscription will be deactivated.
Payments for the current billing period are not refundable. For more details, please refer to our Terms of Service.
Note: If the account is not in good standing (i.e. there are unpaid invoices), cancellation will result in immediate loss of access to the product.
Note: You cannot purchase add-ons or change your plan if you’re in a “cancelled” state. If, after cancelling (but before your subscription ends), you want to make purchases or plan changes, you need to reverse the cancellation before doing so.
15. How do I delete my company account?
Note: Deleting your company account is permanent and irreversible. See Deleting your company account for more information.